Responsible Gaming

Responsible gaming means enjoying betting as entertainment while maintaining control, setting personal limits, and never risking more than you can afford to lose. bet-online, operating via bet-online-ca.com, supports a conscious, informed approach to play and offers tools, guidance, and access to help. Our team is available to assist you with limits, time‑outs, and self‑exclusion. You must be of legal gambling age in your province or territory (generally 19; 18 in Alberta, Manitoba, and Quebec).

Risk Awareness

OBSERVE: Gambling involves financial risk and may lead to harm if not managed. EXPAND: Recognize early warning signs to act promptly. REFLECT: Use the self‑check below and seek help if needed.

Common warning signs

• Preoccupation: Frequently thinking about betting when not playing; planning the next session or chasing past losses.
• Escalation: Increasing bet sizes or frequency to feel the same excitement.
• Loss chasing: Returning quickly after losses to "win it back."
• Time neglect: Longer sessions than intended; missing work, school, or family obligations.
• Financial strain: Borrowing money, using funds meant for bills, or hiding spending.
• Emotional impact: Irritability, anxiety, or guilt related to gambling.
• Control difficulties: Struggling to stop or stick to limits.

Quick self‑assessment

• I bet more money or more often than I planned.
• I have tried to cut down but couldn't.
• I chase losses or return soon after losing to recover.
• I hide gambling from loved ones.
• Gambling has caused arguments or problems at work/school.
• I use gambling to escape stress, anxiety, or depression.
• I have borrowed or sold items to fund gambling.
• I feel restless or irritable when I try to stop.

How to interpret: If you answered "yes" to three or more statements, consider pausing play, setting stricter limits, and contacting a support service listed below.

Regional Compliance Note (CA): If you are in crisis or feel at risk of harm, call 911 or Talk Suicide Canada at 1‑833‑456‑4566 (24/7). Residents of Ontario should note bet-online is not licensed in Ontario.

Limits & Tools

OBSERVE: Limits help keep play affordable and time‑bound. EXPAND: bet-online offers configurable monetary and time controls. REFLECT: Choose limits aligned with your budget and schedule.

Deposit limits (daily, weekly, monthly)

1. Go to My Account > Responsible Gaming > Limits on bet-online-ca.com.
2. Select Deposit Limits and choose a period: Daily, Weekly, or Monthly.
3. Enter a maximum CAD amount you can comfortably afford (e.g., CAD 50/day, 150/week, 400/month).
4. Confirm with your account password or two‑factor prompt.

• Decreases take effect immediately.
• Increases or removals apply only after a cooling‑off period (minimum 24 hours) and require reconfirmation.

Time spent controls

• Session timer: In Responsible Gaming > Time Controls, set a session reminder (e.g., every 30-60 minutes). A pop‑up will prompt you to continue or log out.
• Daily play cap: Set a maximum daily playtime (e.g., 60-120 minutes). Reaching the cap logs you out until the next day.

Time-Out (short break)

1. Navigate to Responsible Gaming > Time‑Out.
2. Choose a pause of 24, 48, or 72 hours.
3. Confirm. You will be logged out and cannot deposit or wager during the period.

Note: If any tool is unavailable in your interface, contact Support to apply it manually to your account.

Regional Compliance Note (CA): Limits are voluntary platform controls; for legally binding provincial self‑exclusion, see "Support Resources."

Self-Exclusion

OBSERVE: Self‑exclusion is a stronger, longer break. EXPAND: It blocks access to your account for a defined period. REFLECT: Choose the duration that best supports your goals.

How to self‑exclude on bet-online-ca.com

1. Open My Account > Responsible Gaming > Self‑Exclusion.
2. Select a duration: 6 months, 1 year, 5 years, or Lifetime.
3. Read the summary of consequences and tick the acknowledgement box.
4. Confirm via the on‑screen prompt. You will be logged out immediately.
5. If you need assistance, use live chat before confirming, or send a secure message from your account.

Consequences and funds

• You will not be able to log in, deposit, or place bets during the exclusion.
• Marketing communications to the registered email will be suspended where technically feasible.
• Balances: You may request withdrawal of any remaining real‑money balance by contacting Support. Pending bonuses and bonus funds are forfeited per bonus terms.
• Early reactivation is not permitted. After expiry, access is restored only after a cooling‑off and explicit reconfirmation.

Regional Compliance Note (CA): Provincial programs provide legally enforced exclusion across participating operators. Examples: Ontario My PlayBreak (iGaming Ontario), BC Voluntary Self‑Exclusion (VSE) via GameSense/BCLC, Alberta AGLC Self‑Exclusion, Quebec Auto‑exclusion (Loto‑Québec). Consider enrolling in your provincial program in addition to platform self‑exclusion.

Support Resources

OBSERVE: Access to confidential, professional help improves outcomes. EXPAND: Canada uses provincial helplines; international services offer 24/7 support. REFLECT: Choose the service that best fits your location and language.

Local support (Canada)

Important: Canada does not operate one national gambling helpline. Use your provincial/territorial service below. If unsure, dial 211 to be routed to local supports.

• Ontario (ConnexOntario): 1‑866‑531‑2600 • 24/7 • English/French; interpreter services available • connexontario.ca
• British Columbia (BC Gam Info Line): 1‑888‑795‑6111 • 24/7 • English; multilingual support via interpreter • gamesense.com
• Alberta (AHS Addiction Helpline): 1‑866‑332‑2322 • 24/7 • English; interpreter on request • albertahealthservices.ca
• Quebec (Jeu: aide et référence): 1‑800‑461‑0140 • 24/7 • French/English • aidejetereference.qc.ca

Additional provinces/territories: contact 211 for the latest numbers, or visit your provincial health authority website for gambling support services. For crisis risk of self‑harm: Talk Suicide Canada 1‑833‑456‑4566 (24/7).

International support organizations

Self‑exclusion schemes (examples)

• Ontario (CA): My PlayBreak (iGaming Ontario/OLG) - province‑wide self‑exclusion.
• BC (CA): BCLC Voluntary Self‑Exclusion (GameSense).
• UK: GamStop - multi‑operator online exclusion (UK‑licensed sites).
• Spain: RGIAJ registry - state self‑exclusion database.

Blocking and filtering tools

• Gamban: Device‑level blocking of gambling sites/apps (Windows, macOS, Android, iOS).
• BetBlocker: Free multi‑platform gambling access blocker with customizable schedules.
• Device settings: Enable app store restrictions and DNS/parental controls to reduce exposure.

Family support resources

• Gam‑Anon: Support groups for families/friends of problem gamblers - gam-anon.org.
• SMART Recovery Family & Friends: Evidence‑based groups for concerned others - smartrecovery.org.
• Credit counselling (Canada): Non‑profit budgeting/debt advice - consult 211 to find a local accredited agency.

Confidentiality: All listed services maintain confidentiality within legal limits. Professional help is available 24/7 in most regions.

Regulatory Context: bet-online is widely reported as licensed in Panama (unverified as of 2025) and is not licensed in Ontario. Use provincial resources where applicable.

Help for Family

OBSERVE: Loved ones often notice harm first. EXPAND: A supportive, non‑judgmental approach helps engagement. REFLECT: Prepare practical next steps.

How to start the conversation

• Choose a calm time; use "I" statements (e.g., "I'm worried about...") and avoid blame.
• Describe specific impacts (missed bills, mood changes) and express care.
• Offer options, not ultimatums: limits, time‑out, or self‑exclusion; suggest speaking with a counsellor.

Support and next steps

• Encourage contact with a provincial helpline (see above) or Jeu: aide et référence/ConnexOntario.
• Join a family group: Gam‑Anon, SMART Recovery Family & Friends (online meetings available).
• If safety is at risk, call 911. For acute distress, Talk Suicide Canada 1‑833‑456‑4566 (24/7).
• Consider financial safeguards: separate finances, spending caps, and credit counselling via 211.

Operator's Commitment

OBSERVE: Player protection requires proactive monitoring and clear escalation. EXPAND: We combine automated and human reviews. REFLECT: Intervene early, respectfully, and in line with privacy law.

Risk checks and interventions

• Behavioural monitoring: We review signals such as rapid deposit increases, extended late‑night sessions, repeated declined payments, loss‑chasing patterns, and frequent limit changes.
• Friction and messaging: On‑site reminders, session pop‑ups, and safer‑gambling nudges appear when risk thresholds are met.
• Proactive contact: If indicators suggest harm, Support may contact you via in‑account message or email to offer tools (limits, time‑out, self‑exclusion) or request an affordability review.
• Protective actions: We may apply temporary restrictions (e.g., deposit cap, time‑out) or suspend the account pending a safer‑gambling review where necessary.

Privacy: Reviews use your account data and are handled under our Privacy Policy. We aim to minimize intrusion and maximize player safety.

Updates

OBSERVE: Responsible gaming standards evolve. EXPAND: We update tools and terms to reflect best practice and local requirements. REFLECT: We will notify you promptly of material changes.

• Notifications: Material updates will appear via on‑site banners/notices and, where appropriate, by email to your registered address.
• Versioning: This page includes a "Last updated" date for transparency.

Last updated: 2025-10-27

Contact & Feedback

OBSERVE: Direct access to support enables timely interventions. EXPAND: Use secure channels for account‑specific requests. REFLECT: We prioritize responsible‑gaming inquiries.

• Responsible Gaming contact: As of 2025, a dedicated RG email/phone has not been published. Please use the in‑account Secure Message Center or Live Chat on bet-online-ca.com and tag your message "Responsible Gaming."
• Mailing/Head office: Not specified.

Responsible Gaming Feedback / Request

This form is for information and support requests only. Do not use for emergencies; call 911 if immediate risk.

Full name (as on account)

Registered email

Account ID/Username

Topic
Set/Change deposit limits Time‑Out (24-72h) Self‑Exclusion (6m-lifetime) Marketing opt‑out General safer‑gambling question
Details

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Legal and Regional Notes (CA): bet-online operates via bet-online-ca.com for Canadian clients outside Ontario. It is widely reported as licensed in Panama; license details remain unverified as of 2025. This page is informational and does not replace professional advice. Provincial laws and eligibility rules apply by residence and age of majority.